Every interaction matters. Anyone could become your organization’s next great volunteer, donor, or champion, and excellent customer service can make the difference.
Join CNL for an interactive info session where participants will learn practical, applicable strategies for providing excellent customer service in any situation. Attendees will learn from experienced nonprofit professionals across different levels in their organizations offering various perspectives. This session will also provide attendees the opportunity to practice their own customer service skills.
Make sure you have set the stage in your organization for great customer, client and constituent interactions!
Suggested Participants: All Staff and Board Members who interact with the public on behalf of their organization
Date and Time: Wednesday, April 11th, 8:30am –10:00am
Date and Time: Wednesday, April 11th, 8:30am –10:00am
Location: Nevada County Superintendent of Schools – Training Room; 380 Crown Point Circle, Grass Valley (map)
Facilitator: Katie Bishop King, Panelists: Julie Hardin, InConcert Sierra; Jennifer Weir, Sierra Nevada Memorial Hospital Foundation; Nancy Donahue, Music in the Mountains